TuteNow.com Privacy Policy

This document is published by virtue of a legal requirement under the provisions of the Information Technology Act, 2000 that requires ‘intermediaries’ to publish the rules and regulations, privacy policy and terms for access or usage of the website and is primarily governed by Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Your Consent

By accessing https://TuteNow.com/ (“our Website”) and using it on a continued basis, you expressly consent and confirm to TuteNow collecting, maintaining, using, processing and disclosing your personal and other information in accordance with this Privacy Policy.

Commitment

TuteNow intends to protect the privacy of its users (whether or not registered with TuteNow) on its website being and the privacy of their data provided to TuteNow from time to time. The privacy of our website users, whether you are our former or existing registered user or merely a visitor to our website, is important to us and we are strongly committed to your right to privacy and to keeping your personal and other information secure. We encourage you to read our privacy statement to understand what types of personally identifiable information we collect and how we use this information. For the purpose of providing, you with quality services, our website collects preliminary personal information that allows us to identify you as a user and know more about your requirements. Some of our services may direct you to web domains of third parties. Information (if any) provided by you on such web domains may be dealt by them in the manner provided by the privacy statements of such third-party web domains. This Privacy Policy only deals with your information shared with us (either as a registered user or a mere visitor) and we shall in no manner be liable/bound for protection of information (if any), which may be shared by you on such third-party web domains. We encourage you to very carefully review the privacy policy of any third-party website you visit before using it and to be very cautious before you disclose your personal information on such websites.

What type of information does TuteNow.com collect from you?

Personal Information

If you are a tutor or teacher (“TuteNow Professional”) TuteNow requires you to register on our website by providing your name, email ID, personal phone number, password, location and gender. The Website also prompts you to share a photograph that may help better identify you amongst the prospective customers and which you may share at your own discretion. Such information is published on the Website as a part of the ‘testimonial’ results of the testimonials functionality developed by us. If you are a prospective customer looking to get connected with TuteNow professionals, our website collects your name, email ID, personal phone number, details of personal interest and location. Based on your consent, such information is shared on a limited basis by us with TuteNow Professionals in order to facilitate faster connect between the parties. Further, in order to consummate certain transactions, our website may also require you to submit your credit/debit card and/or bank account details through a secure Third-Party Payment Gateway provider. We may collect your bank details in certain circumstances, where money needs to be transferred to you via NEFT/IMPS/RTGS to your bank account. Such information is kept strictly confidential. TuteNow also collects your other personal details including but not limited to your feedback, suggestions, views, comments, etc. that may be shared/volunteered by you on our discussion forums or other pages which you may access or visit on our website. Such information being in the public domain is available for access for all our website’s users and visitors. In this regard, you are advised to exercise discretion before you make such details public, as such information may be vulnerable to mis-use and can be easily misused. TuteNow in this regard fully disclaims any liability(ies) or claim(s) which may arise by use/misuse of such information shared by you, by any third party or any party not known to TuteNow.

For TuteNow.com to recognize you as a registered member, you must login with your email and password. At the time of login, you will have the option to instruct the Website to remember you so when you come back the next time to use the Website, you do not have to remember your email and password. Your email and password are never shared by TuteNow with anybody within or outside of TuteNow.com.

All other information exchanged by you with TuteNow in the form of written communication, responses to emails, feedback required from you, participation in discussions, etc. shall be deemed to be confidential and shall be owned by TuteNow and shall be available for the exclusive use of TuteNow. Our website does not collect information about you unless you specifically and knowingly provide it. TuteNow DOES NOT trade or sell your information in any manner, except as specified herein, or if express consent is sought from you.

Non-Personal Information

TuteNow Edutech Private Limited also collects certain other information from you on your visit to our Website such as your information about your operating system, browser type, the URL of the previous web site you visited, your Internet service provider and your IP Address (“Non-personal Information”). This information cannot be easily used to personally identify you. We use non-personal information for the purposes including but not limited to troubleshoot connection problems, administer the Website, analyse trends, gather demographic information, to ascertain how our visitors use our website, including information relating to the frequency of visits to our web site, average length of visits, pages viewed during a visit, ensuring compliance with the applicable law, co-operating with law enforcement activities, etc. This information is used to improve the site content and performance. You also agree that TuteNow may gather usage statistics and usage data from your use of our website to evaluate your use of our products/services, to improve our products/services, Website content and to ensure that you are complying with the terms of the applicable agreements between you and TuteNow. The statistics and data collected may or may not be aggregated. These statistics contain no information that can distinctly identify you.

We may in future also share this information with third party service providers or third-party advertisers to measure the overall effectiveness of our online advertising, content, programming and for other Bonafide purpose as we may desire. By usage of our Website, you expressly permit TuteNow to access such information for one or more purposes deemed fit by TuteNow.

Cookies

Similar to other commercial web sites, our website utilizes standard technology called “Cookies” and Web server logs to collect information about how our website is used. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Cookies are only read by the server that places them, and are unable to inter alia run programs on your computer, plant viruses or harvest your personal information. Cookies allow Web servers to recognize your computer each time you return to our Website including the date and time of visits, the pages viewed, time spent at our Website, and the Websites visited just before and just after our Website, verify your registration or password information (in case of registered users) during a particular session so that you do not have to input your password multiple times as you navigate the site and suggest products or services that may interest you. This information is collected on an aggregate basis. None of this information is associated with you as an individual.

Most web browsers automatically accept cookies. By changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. TuteNow understands and supports your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking TuteNow cookies may disable certain features on our website and may make it impossible for you to use certain services available on our website.

Session Data

We automatically log generic information about your computer’s connection to the Internet, which we call “session data”, that is anonymous and not linked to any personal information. Session data consists of information such as the IP address, operating system, type of browser software being used by you and the activities conducted by you on our website. An IP address is a number that lets computers attached to the Internet, such as our web servers, know where to send data back to the user, such as the pages of the site the user wishes to view. We collect session data because it helps us analyse things such as the items visitors are likely to click on most, the manner in which visitors click preferences on our Website, number of visitors surfing to various pages on the site, time spent by the visitors on our Website and frequency of their visit. It also helps us diagnose problems with our servers and lets us administer our systems better. Although such information does not identify any visitor personally, it is possible to determine from an IP address a visitor’s Internet Service Provider (ISP), and the approximate geographic location of his or her point of connectivity.

Other

We may from time to time add or enhance products/services available on our website. To the extent these products/services are provided to and used by you, we will use the information you provide in this regard to facilitate the products/service requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store and publish such information to assist us in making the site better and easier to use.

Promotional Initiatives

TuteNow’s presence on social networking websites including but not limited to LinkedIn, Facebook, Twitter, Youtube, Google Plus, etc. is only a promotional initiative to invite registrations and participation of prospective customers located in different parts of the country. The domain links contained therein may either direct you to our website or request your participation by way of feedback, suggestions. TuteNow in this regard fully disclaims any liability(ies) or claim(s) which may arise by use/misuse of your feedback, suggestions, views, etc. on any of the aforementioned networking websites or blogs, by any third party whether or not known to TuteNow.

How does TuteNow protect my Personal Information?

TuteNow is committed to protecting the privacy and the confidentiality of your personal information. Whenever TuteNow obtains personal information from you, our website uses commercially reasonable efforts and general industry standards to protect it from any unauthorized access or disclosure. Save as otherwise provided herein, access to your personal information is limited to TuteNow’s personnel and such authorized third parties who may host your data on our behalf or may assist us in providing the products and services requested by you. TuteNow uses its best endeavours to maintain physical, electronic and procedural safeguards that aim to protect your information against loss, misuse, damage, modification, and unauthorized access or disclosure. However, TuteNow assumes no liability whatsoever for any disclosure of personal information due to unauthorized third-party access or other acts of third parties, or any other acts or omissions beyond reasonable control of TuteNow.

Does TuteNow secure the content posted by its users?

The content that you store, post, or transmit on or through our website, such as your profile information, the images you upload to our website, may be shown to other users (registered or unregistered), including people that you do not know. The purpose of making such content public is to enhance your overall experience and to provide you a platform where users meet and interact on a one-to-one basis. However, the content/images that you post/share on our website may be prone to mis-use by a party not known to you. TuteNow in this regard fully disclaims any liability(ies) or claim(s) which may arise by use/misuse of such content, by any third party or any party not known to TuteNow. We suggest that you exercise care and caution in communicating with other users and only disclose your information to other users that you know to be trustworthy. You should not assume that your content will be kept private.

How does TuteNow use the information that it collects?

Your information may be used by us and/or authorized third parties’/service partners to support your interaction with us and to provide you our Services and products that we offer. By submitting your personal information to TuteNow, you expressly acknowledge and consent to TuteNow to use such information and to process the same in a manner deemed fit by TuteNow. This may involve conducting data analysis, research based on reviews about deals, transfer of your information to third party experts for the purpose of outsourcing services offered to you by TuteNow, etc.

Are calls and demo classes recorded?

Calls between students and tutors participating in the TuteNow Tutoring Program may be recorded. Demo classes and regular online class sessions conducted through TuteNow may also be recorded.

These recordings are made for the following purposes:

• Monitoring and improving the quality of services offered through the platform.
• Ensuring compliance with TuteNow’s policies and tutor guidelines.
• Resolving customer support requests and disputes.
• Investigating suspected fraud, abuse, or misuse of the platform.
• Maintaining the safety and integrity of the TuteNow platform.

Recordings are accessible to the participants of the class in accordance with the features available on the platform. In addition, recordings may be accessed only by authorised TuteNow personnel who require such access to perform their job responsibilities, such as coordinator, admin, customer support, trust and safety, quality assurance, and compliance teams. Access is role-based, limited to legitimate business purposes, and subject to appropriate access controls and audit logging.

TuteNow may also use automated technologies, including artificial intelligence (AI), to assist in reviewing recordings for quality assurance, policy compliance, fraud detection, safety monitoring, and service improvement. These AI-assisted reviews are performed on behalf of TuteNow using enterprise-grade service providers under appropriate contractual, technical, and organisational safeguards. AI-generated results are used to assist authorised personnel and do not replace human review where required.

TuteNow does not use customer recordings to train publicly available AI models. Recordings are processed only for the purposes described in this Privacy Policy.

TuteNow does not share recordings with third parties except:

• With service providers acting on TuteNow’s behalf under appropriate contractual confidentiality and data protection obligations.
• Where required by applicable law or a lawful government request.
• Where necessary to establish, exercise, or defend legal claims.

Recordings are retained only for as long as necessary to fulfil the purposes described above or as required by applicable law, after which they are securely deleted or anonymised where feasible.

TuteNow implements appropriate technical and organisational security measures to protect recordings against unauthorised access, disclosure, alteration, or misuse.

What security precautions are in place to protect against the loss, misuse or alteration of your information?

TuteNow makes every reasonable effort to preserve the privacy and confidentiality of your information shared with us. We implement standard measures and mechanisms complaint with the applicable laws to protect against unauthorized access to and unlawful interception of your personal information. However, no Internet site can fully eliminate security risks.

We reserve the right to disclose the information collected from you without your consent (express or implied) and without any liabilities to you when required or permitted by law and we have a Bonafide belief that

1. such action is necessary to comply with an appropriate law enforcement investigation, current judicial proceeding, a court order or legal process served on us or
2. to conform to the legal requirements, compliance/reporting to administrative and judicial authorities, as may be required
3. protect and defend the rights or property of the website owners of TuteNow, or the users of TuteNow,
4. person(s) or company(ies) who provide certain support services to us, and
5. person(s) or company(ies) who share certain responsibilities/obligations of TuteNow.

Closing your Account and removing your Personal Information

If you no longer wish to participate in our Services, you may close your account directly through your account settings. If you close your TuteNow account and you choose to delete all your data, we will remove your name and other contact and identifiable information from our publicly viewable database. However, we may retain information related to you if we believe it may be necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, de-identified information, account recovery, auditing our records, enforcing our rights and obligations under our agreements, or if required by law. TuteNow may also retain and use your information if necessary to provide the Services to other Registered Users. For example, just as an email you may send to another person through an email service provider resides in that person’s inbox even after you delete it from your sent files or close your account, messages you send through TuteNow to other Users may remain visible to others after you have closed your account. Similarly, other information you have shared with others, or that others have copied, may also remain visible. TuteNow disclaims any liability in relation to the deletion or retention (subject to the terms herein) of information, or any obligation not to delete the information. TuteNow does not control when search engines update their search index or cache, which may contain certain profiles or other information that have since been removed from TuteNow’s Site.

Data Retention and Deletion

TuteNow retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including providing services, complying with legal obligations, resolving disputes, and enforcing agreements, in accordance with the Digital Personal Data Protection Act, 2023.

Retention Periods

Support Ticket Communications
Support Ticket messages and related content are retained for up to 5 years from the date of last interaction, after which they may be deleted or anonymized.

Enquiry and Interaction Data
Enquiries, tutor responses, and related interaction data are retained for up to 5 years, after which such data may be deleted or anonymized.

User Account Data
Personal data is retained while your account remains active. If an account remains inactive, it may be marked as inactive after a defined period.

Financial and Transactional Data
Financial records, including payments, invoices, and transaction history, are retained for up to 8 years to comply with applicable laws, including the Income Tax Act, 1961.

Technical Logs and Usage Data
Login records and usage data are retained for 5 years for security, analytics, and system improvement.

Exceptions

We may retain certain data beyond the above periods where necessary to:

• Comply with legal or regulatory obligations
• Resolve disputes or enforce agreements
• Prevent fraud or misuse of the platform
• Establish, exercise, or defend legal claims

How does TuteNow address children’s privacy?

TuteNow.com requires that the visitor must be at least 18 years old to have our permission to use this site. If you are below 18 years of age, you are strictly prohibited from registering on our Website or doing any act which leads us to believe that you are 18 years of age or above. If you are the parent or guardian of a child under 18 years of age and believe that they have disclosed personal information to us, please contact us at support@tutenow.com so that we may take immediate steps to delete the child’s information.

I have more questions about privacy policy

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at contact@tutenow.com.

Will TuteNow change privacy policy in the future?

This policy provides a general statement of the ways in which TuteNow aims to protect your personal information. You may, however, in connection with specific products or services offered by TuteNow, be provided with privacy policies or statements that substitute or supplement this policy. The terms and conditions of this policy may be changed from time to time, without your consent (express or implied) to reflect changes in our practices concerning the collection and use of your personal information. The revised policy will be effective immediately upon posting to our web site unless otherwise mentioned. You shall be bound by the revised Privacy Policy and it is your sole responsibility to check the same from time to time. You acknowledge that no knowledge of the revised Privacy Policy shall be a defence in any proceedings with regard to the Privacy Policy.

I have a complaint/concern

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer who can be contacted with respect to any complaints or concerns including those pertaining to breach of TuteNow’s Terms of Use, Privacy Policy and other polices or questions are published as under:

Grievance Officer Name: M S Kumar
Email address: support@TuteNow.com
Office can be contacted between 9:00 AM to 5:00 PM from Monday to Friday except on public holidays.